Diploma In Customer Service

The awarding body for this qualification is ProQual.

The Level 3 Diploma in Customer Service qualification provides a nationally recognised qualification for anyone working in a customer-facing role.

Candidates will learn a wide range of customer service activities including working closely with clients to ensure the service they provide to their clients is superior to competition. This qualification takes candidates through the steps needed to deliver exceptional customer service within a variety of businesses.

The qualification includes one visit from an allocated assessor and the remaining areas of the qualification will be completed by distance learning.